Predictive dialing fully automates all outbound calling activities for more efficient call centers. Call lengths and other metrics are continuously analyzed, to anticipate when an agent will be free. Dialing speeds are intelligently adjusted, and up to tens of thousands of numbers are dynamically dialed. Calls are only transferred to an agent when a live person has answered. So, the need to manually dial numbers, only to receive busy signals, voice mail, or no answer is eliminated, and agents spend more time marketing your products and services.
Predictive dialing offers tremendous value, boosting call volumes, increasing agent efficiency, and maximizing “talk time”. As a result, more deals are closed, and more revenue is generated. SafeSoft Solutions is a pioneer in predictive dialing, building some of today’s most complete, feature-rich systems.
Key call center capabilities of our fully-integrated technology package include:
A Web-hosted environment
Both
Market Dialer and
Mortgage Dialer are Web-hosted applications. You won’t have to purchase high priced equipment or allocate expensive technical resources. All hardware and software is already up and running at our safe and secure facilities, so set up can be completed in just a few hours or less. And once the software is up and running, on-going maintenance is handled by skilled and experienced SafeSoft staff. You’ll have even more time to focus on your phone-based sales and marketing strategies, without worrying about technology issues.
Call numbers in succession from a database
Dial multiple numbers for each contact
Schedule call backs
Initiate three-way conference calls
Transfer calls in progress to other representatives
Restrict dialing by day, time zone, or other variables
Create separate caller IDs for each campaign
Mark the outcome of each call (i.e. not interested, sale, etc.)
Cradle-to-grave activity and history tracking
The ability to “pull” contact lists by demographics
Dynamic lead capture through fully-customizable forms
Rapid export of call and lead information into Excel
Variable dropped call percentages
Optional drop timers with safe harbor messages
Automatic “do not call” list suppression
Take inbound, as well as outbound calls
Pre-recorded messages to be played when answering machines are detected
Recycle calls that resulted in a busy signal, voice mail box, or no answer
Supervisors also have simple and convenient access to a broad range of capabilities that enable more effective management of outbound dialing initiatives, such as:
Routing of all calls to any idle agent, to those agents who have not recently received or completed a live call, or in order based on manager-defined user levels. Calls can also be distributed based on agent skill sets or other variables.
Call recording and playback, as well as “live” monitoring of calls in progress, to enable accurate assessment and ongoing improvement of each agent’s performance. Supervisors can even provide advice and guidance to agents after or during an interaction.
Adjustable dialing ratios for each campaign that dictate how many lines the dialer system will use. This allows the number of outbound calls to be maximized based on the pool of available agents.
Flexible allocation of leads and campaigns across the call center. Agents will see which contacts and promotions they have been assigned to each time they log into the predictive dialing software.
Lead status
Call results
Average call lengths
Agent performance metrics such as number of calls made, talk time, and system log in/logout times
Our software blends advanced dialing capabilities with CRM functionality, and delivers it via a simple and intuitive interface. Whether you operate traditional or virtual call centers, SafeSoft can help you boost the results of your outbound marketing campaigns, while significantly improving the way you manage your leads throughout their life-cycle.
SafeSoft Solutions utilize a unique, sophisticated algorithm that forecasts agent availability faster and more accurately than any other application on the market. It continuously adapts as the software is used, leveraging data and statistics to facilitate more precise predictions, and dial numbers at an appropriate speed.
Whether you’re a small traditional call center, or a virtual call center with hundreds of agents, solutions from SafeSoft have the power, functionality, flexibility, and scalability to meet all your requirements no matter how complex or unique. Our software can support operations of all types and sizes of call center, and can be used with VoIP or standard phone lines.
